Frequently Asked Questions

What is SplashPaws™?

SplashPaws™ is an interactive splash pad designed to help dogs and children stay cool, active, and entertained during hot summer days.

Is the splash pad safe for dogs?

Yes! SplashPaws™ is made from durable, pet-friendly materials and is designed for safe outdoor play.

Can children use the splash pad too?

Absolutely! The splash pad is suitable for both pets and children, making it perfect for family fun.

How do I set up the splash pad?

Simply connect the splash pad to a standard garden hose, adjust the water pressure, and it's ready to use in minutes.

Can I adjust the water spray height?

Yes. The spray height can be adjusted by increasing or decreasing the water pressure from your garden hose.

What size should I choose?

100cm – Best for small dogs and toddlers.

150cm – Ideal for medium-sized dogs and families.

200cm – Perfect for large dogs and multiple pets.

How long does shipping take?

Orders are typically delivered within 8–10 business days. Once your order ships, you'll receive a tracking number via email.

Do you offer free shipping?

Yes! We offer free shipping on all orders within the United States.

What is your return policy?

We offer a 30-Day Money-Back Guarantee. If you're not completely satisfied, you can request a return within 30 days of receiving your order.

How do I request a refund?

Simply contact our customer support team within 30 days of delivery, and we'll guide you through the return and refund process.

What if my order arrives damaged?

If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the issue, and we'll resolve it as quickly as possible.

How can I contact customer support?

You can reach our support team through our Contact Us page or by email. We're always happy to help!